Returns & Exchanges
At COOLA, we want you to love your organic glow, which is why we offer a 30-day satisfaction guarantee on all products purchased directly from our website. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange to ensure you find your perfect fit.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to return.
Print Your Label
After submitting your request, download and print the pre-paid UPS shipping label provided via email to ensure your return is tracked and secure.
Pack Your Items
Securely pack the products in their original packaging or a sturdy box, ensuring all lids are tightened to prevent leaking during transit.
Drop Off and Refund
Drop your package at any authorized UPS location; once received and inspected at our warehouse, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing